Terms & Conditions
THE FOLLOWING TERMS constitute an agreement (the “Agreement”) between you as the (“User/Client”) and Wilson & Ward Creative Ltd, (“we”, “us”) and contain the terms and conditions that apply to your access and use to the services provided by us.
Please read the below terms carefully. By engaging Wilson & Ward Creative Ltd, you agree to our terms and conditions. The terms and conditions herein will be valid and binding as of the date of agreement, and will continue to be valid and binding until both the Client and Wilson & Ward Creative Ltd agree in writing, that services of Wilson & Ward Creative Ltd are no longer required. The below conditions will apply to all individuals, businesses or companies (“Client”) who engage the services of Wilson & Ward Creative Ltd, its contractors or sub contractors unless otherwise agreed in writing by both parties.
Payment of services and/or products will be in pound sterling (GBP) via bank transfer or cash. Deposit payment is due before any design work begins and final payment is due before any digital files are sent or before a website handover. All other invoices are payable within seven (7) days of receipt. An additional fee, of 10% (of the total project fee), is payable on all overdue balances after seven (7) days following the due date. Invoices shall list any expenses and additional costs as separate items. All grants of any license to use or transfer ownership of any intellectual property rights (including but not limited to designs completed by Wilson & Ward Creative Ltd or its contractors or sub contractors) under this agreement are conditioned on full payment, including all outstanding additional costs, expenses, fees, or any charges.
Quotations for Services with Wilson & Ward Creative Ltd are generated on the basis of the brief provided by the Client and expected time investment by Wilson & Ward Creative Ltd, and may change if additional work is required. Quotes provided are valid for thirty (30) business days, whereby following the expiry such date, Wilson & Ward Creative Ltd reserves the right to amend prices. No quoted service delivery dates are guaranteed, and can vary.
All bookings for services with Wilson & Ward Creative Ltd are only confirmed when the Client pays a 50% non-refundable deposit fee. This is non-refundable for it is used to confirm a spot in Wilson & Ward Creative Ltd schedule. Once the deposit is received, an email will be sent to the Client to confirm and make arrangements for the commencement of the project. The final 50% will be payable upon project completion.
COMMENCEMENT AND TERMINATION
This agreement shall begin when the client accepts a quote, signs this agreement and pays the corresponding deposit invoice for a Wilson & Ward Creative Ltd service and shall continue until all services are complete and delivered, or until the agreement is terminated. Either party may terminate this agreement at any time, giving written notice to the other party, if the other party ceases to conduct business in its normal course; makes an assignment for the benefit of creditors; is liquidated or otherwise dissolved; becomes insolvent; files a petition in bankruptcy; or a receiver, trustee, or custodian is appointed for it. In the event of termination, client shall pay Wilson & Ward Creative Ltd for all services performed through the date of termination in the amount of a pro-rata portion of the fees due. For clarity purposes halfway (50% of a project) would be the website has all pages created, placeholder (or singed off images) are in, content is added.
The client shall use all reasonable efforts to provide needed information, materials and approvals. Any delay by the client will result in a day-for-day extension of the due date for all deliverables. Any delay caused to conditions beyond the reasonable control of the parties shall not be considered a breach and will result in a day-for-day extension any performance due. Each party shall use reasonable efforts to notify the other party, in writing, of a delay. Conditions beyond the reasonable control of the parties include, but are not limited to, natural disasters, acts of government after the date of agreement, power failure, fire, flood, acts of god, labour disputes, riots, acts of war, terrorism and epidemics.
The client agrees to pay Wilson & Ward Creative Ltd the fees listed in the project proposal, including all taxes. Pricing in the project proposal includes only designer fees. Any other costs, such as hosting, printing, art licensing or photography, will be billed to the client.
The client is to refer to hosting and domain name providers for queries regarding the following services: Domain names, Hosting and registration, SSL certificates, Email addresses and Email hosting. The Client is to refer to their technical support company for queries regarding the following services and their applicable Terms & Conditions: Set up of email addresses, Emails going to Spam/Junk, Email not functioning and Email Signatures. Wilson & Ward Creative Ltd holds no responsibility if: (a) your email addresses are targeted with spam as it is outside of our control or (b) the Client’s email account details are obtained and used to send spam or malicious material. Wilson & Ward Creative Ltd build and design websites to the best of their knowledge at the time of completion. We shall not take responsibility if the Client’s site is “hacked” or maliciously attacked in form. Wilson & Ward Creative Ltd will not be held responsible and is not liable for any loss of income to arise from the Client’s web site “going down”, being hacked or otherwise.
The client agrees to allow: (a) Wilson & Ward Creative Ltd to add a small credit on the client’s website. This will be in the form of a small line of text, and will be placed towards the bottom of the web page; (b) Wilson & Ward Creative Ltd to place its designs and work, along with a hyperlink to the Client’s website on Wilson & Ward Creative Ltd.’s own website for self-promotional services, unless agreed to the contrary in writing by both parties. The client understand that Wilson & Ward Creative Ltd does not take any responsibility for Trademarking of any kind and that it is the Client’s responsibility to check trade-marking laws and existing Trademarks for availability. For Branding, Wilson & Ward Creative Ltd will provide the client with three (3) rounds of minor refinements with no extra cost within seven (7) days of submission to the client for review. (“Review Period”). Minor refinements include colour changes (to others mentioned as per the brief), font swapping between concepts or a minor font change (to another style as mentioned in the brief), changes to size or hierarchy, and adding or removing of a graphic element. Request for minor changes are to be made via e-mail. Wilson & Ward Creative Ltd will presume that the client has accepted the original draft with no changes, if no emails requesting changes were made within seven (7) days of the commencement of the review period.
For website designs, Wilson & Ward Creative Ltd will provide the Client with three (3) rounds of minor refinements with no extra cost within seven (7) days of submission to the Client for review. (“Review Period”). Minor refinements include colour changes, font changes, switching out images, textual changes, small alterations to movement of elements on the website, change of images. Minor refinements do not include adding extra pages, custom CSS, third party plugin integration, extra content uploads that were not originally covered under the original project brief. Requests for minor changes are to be made via e-mail. Wilson & Ward Creative Ltd will presume that the Client has accepted the original draft with no changes, if no emails requesting changes were made within seven (7) days of the commencement of the review period.
CHANGES TO PROJECT SCOPE
If the client wants to change the scope of work after acceptance of this agreement, the client shall send Wilson & Ward Creative Ltd a written change order (detailed, in one email) describing the requested changes in detail. Within ten (10) days of receiving a change order, Wilson & Ward Creative Ltd will respond with a statement proposing Wilson & Ward Creative Ltd.’s availability, additional fees, changes to delivery dates, and any modification to the terms and conditions. Wilson & Ward Creative Ltd will evaluate each change order at its standard rate and charges. The client will be billed on a time and materials basis at Wilson & Ward Creative Ltd.’s hourly rate of £35 per hour. Such charges shall be in addition to all other amounts payable under this agreement, despite any maximum budget, contract price or final price identified. Wilson & Ward Creative Ltd may extend or modify any delivery schedule or deadlines in the agreement as may be required by such changes. The client will have ten (10) days to respond in writing accepting or rejecting the new proposal. If the client rejects the proposal, Wilson & Ward Creative Ltd will not be obligated to perform any services beyond those in the original agreement.
If the proposal for the amended project scope from Wilson & Ward Creative Ltd is rejected by the client, Wilson & Ward Creative Ltd is not obliged to perform any services beyond those in the original agreement. Wilson & Ward Creative Ltd reserves the right to extend or modify any delivery schedule or deadlines in the agreement as may be required by such changes.
If the client requires design work expedited (outside of project scope and agreed upon time frames), Wilson & Ward Creative Ltd will try to accommodate you, but please know that good work cannot be rushed. We have other clients booked in that have paid for our time and their spot in the queue and we will need to be financially compensated for working overtime.
EVALUATION AND ACCEPTANCE
The client shall, within ten (10) business days after receiving each deliverable, notify Wilson & Ward Creative Ltd in writing of any failure to comply with the specification of the project proposal or of any other objections, corrections or changes required. Wilson & Ward Creative Ltd shall, within ten (10) business days of receiving client's notification, correct and submit a revised deliverable to the client. The client shall, within fifteen (15) business days of receiving a revised deliverable, either approve the corrected version or make further changes. If after three (3) refinements or corrections by us, you as the client finds the deliverables not unsatisfactory between both parties, the client may terminate this agreement subject to the termination clauses of this agreement. If client fails to provide approval or comments during any approval period, those deliverables will be considered approved and accepted.
All material considered confidential by either party shall be designated as confidential.
RELATIONSHIP OF THE PARTIES
No agency, partnership, joint venture, or employee-employer relationship is intended or created by this agreement. Neither party is authorised to act as agent or bind the other party except as expressly stated in this agreement. Wilson & Ward Creative Ltd and the work product or deliverables prepared by us shall not be deemed a work for hire as defined under copyright law. All rights granted to client are contractual in nature and are expressly defined by this agreement.
Wilson & Ward Creative Ltd services are provided on an “as is” basis, and without any warranty or condition, express or implied.
INDEMNIFICATION AND LIABILITY
The client shall indemnify Wilson & Ward Creative Ltd from any and all damages, liabilities, costs, losses, expenses or attorney fees arising out of any claim, demand, or action by a third party due to materials included in deliverables at the request of the client. The services and the work product of Wilson & Ward Creative Ltd are sold “as is.” in all circumstances, the maximum liability of Wilson & Ward Creative Ltd, its directors, officers, employees, design agents and affiliates (“designer parties”), to the client for damages for any and all causes whatsoever, and the client’s maximum remedy, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to the net profit of designer. In no event shall designer be liable for any lost data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or relating to the materials or the services provided by designer, even if designer has been advised of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy.
We as the designers shall retain all rights in and to all preliminary works. All designer tools are and shall remain the exclusive property of designer. Wilson & Ward Creative Ltd grants the client a nonexclusive, nontransferable, perpetual, worldwide license to use the designer tools solely to the extent necessary with the final deliverables for the project.
Once the final files are sent and website is launched any other revisions are supported at our hourly rate of £35.00. Wilson & Ward Creative Ltd does not host/maintain/or support the website. Wilson & Ward Creative Ltd was hired for design and customisation.
Alteration of any deliverable is prohibited without the express permission of Wilson & Ward Creative Ltd. Wilson & Ward Creative Ltd will be given the first opportunity to make the required alterations. Unauthorised alterations shall constitute additional use and will be billed accordingly.
Parties agree to attempt to resolve any dispute by negotiation between the parties. If parties are unable to resolve the dispute by negotiation, either party may start mediation and/or binding arbitration in a forum mutually agreed to by the parties. The prevailing party shall be entitled to recover its solicitor's’ fees and costs in any dispute resolved by binding arbitration or litigation.
CHOICE OF LAW
I, the undersigned client, hereby warrant that I am competent to contract in my own name. I confirm that I have read the herein agreement prior to its execution and I am fully familiar with the contents thereof. This agreement shall be binding upon me and my heirs, legal representatives and assigns.
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.wilsonandward.com website (the "Service") operated by Wilson & Ward Creative Ltd ("us", "we", or "our").
Your access to and use of the service is conditioned on your acceptance of and compliance with these terms & conditions. These terms and conditions apply to all visitors, users and others who access or use the service.
By accessing or using the service you agree to be bound by these terms and conditions. If you disagree with any part of the terms and conditions, then you may not access the Service.
By contracting Wilson & Ward Creative Ltd for work, you agree that you have read the terms and conditions.
The service and its original content, features and functionality are and will remain the exclusive property of Wilson & Ward Creative Ltd and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Wilson & Ward Creative Ltd.
Where Wilson & Ward Creative Ltd creates any product, system, website or graphic, the intellectual property rights for that product, system, website or graphic, remain the property of Wilson & Ward Creative Ltd unless express permission and agreed in writing that the rights should pass to the customer. All work completed by Wilson & Ward Creative Ltd is subject to copyright and terms and conditions of trade. Reproduction or issue to third parties in any form is not permitted without authority from Wilson & Ward Creative Ltd.
Links to other websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Wilson & Ward Creative Ltd.
Wilson & Ward Creative Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Wilson & Ward Creative Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Limitation of Liability
In no event shall Wilson & Ward Creative Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Wilson & Ward Creative Ltd its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these terms and conditions, please contact us.
Last updated: July 2018