Terms & conditions

General terms & conditions

We’ll always do our best to fulfil your needs and meet your expectations. But it’s important to have things written down so both you and us know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. We want what’s best for both parties, now and in the future.

    Your quotation is valid for thirty (30) days from its issue date.

    The figures in the quote are minimum estimates for the project - the final amount payable will be indicated on our invoices issued in the course of this project, taking into account factors including rush fees, expenses paid on your behalf, and any changes to the project scope (all of these are explained below). If there’s no change to the project scope, it is unlikely that the final amount payable will differ from your quotation.

    We’ll do our best to meet the project deadlines outlined in the quote. That said, our ability to do this depends on you giving us everything we need to complete the project in the format that we need it, as and when we need it. You’ll review our work and provide feedback and approval within 5 working days. We understand that on occasions projects may fall outside of the schedule due to holidays, illness or extenuating circumstances. If you know in advance of any reason for a delay to the project, please let us know at the earliest opportunity.

    You agree to stick to the payment schedule outlined in these terms & conditions, and to pay our invoices in accordance with the terms stated on the invoice (within seven (7) working days of receipt.  We require a 50% non-refundable deposit for work to commence which should be paid before your project start date. The final 50% payment should be made on your project end date or completion of the project, whichever comes first. A late fee will be charged on overdue invoices.

    We provide three (3) rounds of amendments to our work at no extra charge, as long as the changes requested do not substantially alter the original project scope, nature or purpose; and as long as you have not already given us your final approval for the piece of work concerned. Any other kinds of amendments are considered a change in the project scope, which is explained in paragraph 8 below.

    You can cancel this contract at any time, by informing us in writing at least one (1) week in advance. Likewise, we can cancel this contract any time, by informing you in writing at least one (1) week in advance.

    Cancellation does not affect any benefit or right that you or us become entitled to beforehand. So regardless of cancellation, you will pay us for any outstanding invoices and for work already done but not yet invoiced.

    We create all of our websites on Squarespace and once your website is complete we hand-over full ownership to you along with training videos. As per our packages, face-to-face training can be booked at our hourly rate.

    Graphic design and logos
    For graphic design projects, we will deliver to you the digital files containing the final project deliverables within five (5) business days after you approve them, and after you’ve paid all our outstanding invoices. Logos and variations will be delivered in PNG, JPG and EPS formats. Graphic design files will be delivered in print ready PDF format.

    Fonts used for this project remain our property and will not be released to you. We will provide you with the name of fonts used and you are responsible for purchasing your own font license.

    We recognise that you may have new ideas which you may want to include later on, and we’ll be able to accommodate you. Inform us of the changes or additions, and if they are not already provided for in the existing quotation given, we will provide a separate quotation to cover them.

    We understand that there may be urgent changes to the project scope that need to be carried out right away. You can request and approve an oral quote in order for us to start work on urgently needed changes, and we will follow up with an invoice later on.

    We may purchase or license from third party vendors materials used in your project (including source code, photographs, illustrations etc.). Where we license such material, the intellectual property rights in the licensed material remain the property of the third party vendors.

    The quotation provided does not cover any work that has to be rushed ahead of the project schedule, or work outside the project scope that is to be executed on a rush basis. Rush work means work that you request us to complete within one (1) week of your request. Depending on your request we will calculate a rush fee.

    Software and fonts used for the project remain our property and will not be released to you. Likewise, project raw files will not be supplied.

    If you require the raw files for the project, we can provide a separate estimate for that, which includes the release of copyright to you.

    Where you provide us materials in the course of the project, you guarantee that you own them or have been given permission to use them. Ownership of these materials will remain with you (or the persons who licensed them to you) at all times. You grant us a royalty-free licence to use them for the project and to retain copies in our business records.

    We will not be responsible for any damage or consequences if the materials you provided infringe someone else’s rights or are unlawful or illegal. You will indemnify us and pay for all damages, costs, fees, expenses and legal fees on an indemnity basis that we incur due to your materials being infringing, unlawful or illegal in any country.

    We’re sure you understand how important it is as a small business that we get paid promptly for our invoices. We rarely have any late payment issues with our clients, but we need to protect ourselves too.

    So in the unlikely event that any of our invoices are not paid on time, we may charge a late fee, as stated on the invoice, or, if no terms are stated, amounting to five per cent (5%) of the amount owing for every seven (7) days (or part thereof) that it remains unpaid.

    We also may choose to cancel the project immediately or suspend work until payment is received (including stopping ongoing work, removing unpaid material, and taking down a website), and/or take legal action to recover our fees and any solicitor’s charges for doing so.

    All originally created deliverables are wholly owned by us prior to full payment of the final project invoice. This means that if the project is cancelled before completion, we retain ownership of everything, and no rights are granted to you to use them.

    We will use our best efforts to prevent errors and omissions from occurring in web page information. If such errors or omissions occur, please notify us, and we will correct them for free, and that will be the limit of our responsibility and liability.

    Proofing is the customer’s responsibility. While we review all files for accuracy, we can not be held liable for errors in: type, design, images and layout after the job is signed off and completed.

    While our aim is to deliver top quality and client satisfaction, there are some things we are unable to accept responsibility for.

    We provide the deliverables to you on an as-is basis, and we make no promise or guarantee that they will be fit for, or achieve, any particular purpose.

    We cannot and do not promise or guarantee that services or products purchased or licensed from third party vendors will be free from interruption or failure or that they will remain available for use for any specific period.

    We will not be liable to you for lost profits or other special or consequential damages of any kind, nor will we be liable to you for direct damages unless caused by our gross negligence or fraud. The maximum damages payable to you in any event will not exceed the amount of fees actually invoiced and paid to us in connection with the project in question.

    Specifically, we will not be responsible or liable to you for damages or loss caused by:
    - your use of the designs and deliverables in ways that are not covered by the licences we grant to you;
    - anything done by us on your instructions, or using material you provided to us;
    - any breach of these terms and conditions by you;
    - any legal, governmental, contractual or other approvals that were required but which you did not obtain,
    and you will keep us indemnified for all damages, costs, fees, expenses and legal fees on an indemnity basis that we incur due to any of these specific actions and omissions.

    Neither you nor us shall be liable for failure to perform our part of the contract, if the failure is due to force majeure events (including fire, flood, earthquake, storm, hurricane, natural disaster, war, civil war, invasion, act of foreign enemies, hostilities, rebellion, terrorist activity, government sanction, change of law, strike, lockout, industrial action, embargo, sabotage, interruption or failure of electricity service, interruption or failure of transport networks or other public utilities, interruption or failure of Internet or other communication service).

    You cannot transfer, assign or novate this contract, the licenses given under or in connection with it, or any other parts of this contract to anyone else without our advance permission in writing, which we may choose to give subject to additional conditions.

    We cannot transfer, assign or novate this contract without your advance permission in writing, except to a company or business in which we or our ultimate owners have a majority ownership interest.